Frequently Asked Questions

  • Online Shop

    This category contains frequently asked questions regarding our online store (webshop.livisi.de)
    • Why did you shut-down the online store?

    • What will happen to the webshop in the future?

  • LIVISI SmartHome

    • What is LIVISI SmartHome?

  • Installation & Daily Use

    • How does it work?

  • Device support

    This category will answer frequently asked questions about the general support of devices.
    • Will my innogy/RWE devices be not be usable any more?

    • Will the SmartHome system be switched off soon?

    • I wanted to extend my system. Now I can't find any more products I could buy. What shall I do?

  • Services

    This category contains frequently asked questions about the SmartHome services as e.g. the mobile access
    • How can I reactivate my mobile access/system access/extended storage?