Frequently Asked Questions

The reason for this is, among other things, the reorganization of the devices caused by the move to LIVISI. This also affects the processes for the buying and renewal of the services (e.g. "mobile access") as well as the processing of warranty cases for devices.

We currently work on a short-term solution for booking services such as "mobile access" and on a short-term solution for warranty cases.

How and whether devices will be available again in a future webshop, or whether this will be covered in another way, is currently not decided yet.

With LIVISI SmartHome (formerly innogy/RWE SmartHome) connects heating, light and electrical appliances in a smart way. You define once how things at your home should work, and it run automatically afterwards.

Or you can use individual access via smartphone, tablet or PC – from home or on the go.

At the heart of the system is a central office that communicates with all other SmartHome devices via radio.

Livisi SmartHome

• is ideal for tenants, homeowners or homeowners
• can be taken with you without any problems when moving
• is easy to install
• is wireless

To use the full range of functionality, you just need an Android/Apple mobile phone or a PC/Mac with broadband Internet connection.

SmartHome works on the basis of three components:

• the hub (central),
• the senders and
• the actors.

All components are located directly in your house, apartment, garden, balcony or garage. The hub serves as the central controlling and communication unit. Senders and actors include, for example, smart plugs as well as smart flush-mounted devices. For example, you can only turn on devices when they are really needed, or you can automatically control the shutters in your home depending on the time of day or the sunlight.

The hub, senders, and actors communicate over an encrypted wireless connection. Your online connection provides you with access to your smart home at any time. If you are on the move, access your data via computer or smartphone.

No, the devices remain fully supported and usable. We will support the devices until at least mid-2023 - but we are also open for longer support

No. LIVISI will not only continue to operate the SmartHome platform, but also to strengthen or regain your trust in the system.

LIVISI will no longer be able to sell innogy (RWE) devices from 2021. Therefore, the devices needs to be reorganized.

LIVISI is already working solutions to fill this gap - we are taking different approaches to offer you both reliable and affordable solutions.

We would like to announce exactly what will come when we are sure that they will create added value for customers and we know when we can make them available.

If the respective service is already booked and would expire during the period, it will be renewed automatically and free of charge.

SMS contingents can unfortunately not be refilled in the meantime - please switch to the free push messages as an alternative.