Posts by Madalina Pitis

    Hi Tom,


    I somehow completely missed your tag from earlier, sorry about that.


    I can imagine how frustrating it is that WiFi configuration is not working. I can share some points that might be relevant:

    • Unfortunately WiFi configuration is not working on Android phones since last year, due to a mandatory update of the Android API that was not followed by matching fixes in some of the libraries that we are using.
    • We are aware of it and we have been working on trying to fix it but it's slow and cumbersome work, and we did not find a solution that does not imply rewriting the whole thing.
    • This does not impact any WiFi configurations done before. That means you are not able to configure WiFi when registering a new SHCA or when you want to change your WiFi connection.
    • WiFi configuration works fine on iOS.


    At this point I don't have an exact date for when the issue will be fixed, but I hope it to be soon. Until then, cable is a workaround, as is using an iOS device.


    Also, I understand that if you'd like to get and answer from my Livisi colleagues, you can use one of the LIVISI FORUMS.


    Have a marvelous day,

    Madalina

    Hello everyone,


    We understand that it can be frustrating when the OS update fails, and we are working on finding a solution for this issues. Unfortunately it’s not a straight-forward problem, with an easy solution or workaround.


    In the meantime, maybe some additional information on the issues you discussed may help:

    • We have two types of updates: application updates, and OS updates for the SHCA
    • In a SHCA version you can notice that there are two parts – OS and application. 8.16/8.17 are the OS part, 1.1.27.xxx and 1.1.28.yyy are the application part. Therefore, an application update will only change your app version (for example go from 8.16-1.1.27.xxx to 8.16-1.1.28.yyy), while an OS update will only change the OS part of your version.
    • We currently have a process where about once a month we rollout application-only updates, the latest being from 1.1.27.xxx, to 1.1.28.yyy. This application update is initially optional, but then becomes mandatory in about a week.
    • Because we know that the OS update may fail in 1% of the cases, we do not make the OS update mandatory. We were offering the OS update on top of the 1.1.27.xxx application version, and now we moved it to the 1.1.28.yyy, so that we can keep it optional. This is probanly why you have been confused by the versions.
    • As for the 1% failure rate: we count the successfully updated SHCA in the system. and then we count the number of issues raised.
    • Also, a kind reminder: even if the OS update fails, your system does not become unusable.

    Have a nice day and Happy Easter!